1 Services
Filters For You (operated by Tapped Out Pty Ltd, ABN 81 672 101 674, Plumbing Licence 461511C) supplies and installs water filtration systems for residential and commercial properties within approximately 25km of Sydney CBD.
All installations are subject to a site suitability assessment. We reserve the right to decline work where site conditions make safe or compliant installation impractical.
2 Fixed Price Packages
Our published prices apply to standard installations only. Additional costs may apply for:
- Cabinetry modifications or carpentry work
- Additional plumbing runs beyond standard scope
- Electrical work required for system power
- Restricted or difficult access conditions
- Non-standard fittings, thread types, or connections
- Non-compliant existing plumbing that must be rectified before installation
Any variation to the fixed price will always be discussed and approved by you before any additional work is carried out. No surprises.
3 Site Suitability
The customer is responsible for ensuring:
- Adequate cabinet space or installation area is available
- Cabinet or mounting structure is in sound condition
- Reasonable access to plumbing connections is available
- Power supply is available where required (RO systems with UV or smart monitoring)
If an installation cannot proceed due to site conditions that were not disclosed at the time of booking, a call-out fee may apply. We will always contact you prior to booking to confirm suitability where possible.
4 Call-Out Fees
A call-out fee of $280 applies for inspection or quotation visits. This fee is waived in full if the installation proceeds on the same visit or is rescheduled and completed within a reasonable timeframe.
Cancellations within 24 hours of a confirmed booking may incur a cancellation fee to cover time and travel costs.
5 Payment
Full payment is required prior to or on completion of the installation. We accept bank transfer, card payment, and approved finance options where available.
Failure to pay may result in the pursuit of outstanding amounts through debt recovery processes, including any associated costs.
6 Warranty
All water filtration systems we install come with manufacturer warranties as supplied by the respective brand (HPF, FSA, Puretec, Zip, Billi, etc.).
In addition, Filters For You provides a 12-month workmanship warranty on all installation work from the date of installation.
The workmanship warranty does not cover:
- Damage caused by misuse, tampering, or modifications by others
- Failure to replace filter cartridges per the maintenance schedule
- External damage from events outside our control (flooding, building works, etc.)
- Pre-existing faults in the property's plumbing that were not disclosed
- Normal wear and tear
To make a warranty claim, contact us at info@filtersforyou.com.au.
7 Maintenance Responsibility
The customer is responsible for ongoing maintenance of their filtration system, including the regular replacement of filter cartridges in accordance with the maintenance schedule provided at installation.
Failure to replace cartridges as required may void manufacturer warranties and lead to reduced system performance. We supply all replacement cartridges and recommend enrolling in a service plan for ongoing support.
8 Limitation of Liability
To the maximum extent permitted by law, Filters For You is not liable for any indirect, incidental, or consequential loss or damage arising from or in connection with our services.
Our total liability to you in any circumstances is limited to the cost of the product or service provided.
9 Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) which cannot lawfully be excluded or limited.
10 Access and Safety
The customer must provide our technician with safe and reasonable access to the installation area. Filters For You reserves the right to refuse or pause work if conditions are deemed unsafe or do not meet workplace health and safety requirements.
11 Website Use
Information on our website (filtersforyou.com.au) is provided in good faith and may be updated without notice. Filters For You does not warrant that all information is complete, current, or free from error. Pricing and product availability are subject to change.
12 Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
13 Contact Us
For any questions regarding these Terms and Conditions, please contact us: